Ruchi G.

My passion is architecting and implementing Salesforce based solutions that are scalable, easy to adapt, intuitive and become your team’s biggest growth engine—not just another tool. Based in Indianapolis (EST), I am a 10x+ certified Salesforce Architect/ Developer/ Consultant/ Admin. Carrying with me over 12 years of experience, I have extensive experience implementing Sales, Service, Marketing, B2C Commerce and CX solutions of all sizes and complexities spanning across several industry domains (Life Sciences, Retail, Non Profit, Manufacturing, Real Estate, Finance, Fitness, Wineries, Hospitality, Energy & Utility, PetCare etc.) Have led 70+ Salesforce implementations across industries like Life Sciences, Healthcare, Retail, Finance, Real Estate, Non-Profit, Education, Energy, Veterinary, Travel, Fitness, Manufacturing, and more. These include Sales Cloud, Service Cloud, Data Cloud, Agentforce, B2C Commerce Cloud, Data Cloud, Health Cloud, FSL, Revenue Cloud (CPQ), Customer Portal, Partner Portal (PRM) and Veeva CRM Got plenty of experience with designing and implementing a variety of CRM processes from the scratch - Lead Management, Opportunity Management, Forecasting & Pipeline Management, Accounts & Contacts, Case Management, SLAs, Knowledge Management, Quotes & Sales Orders, Billing, Invoicing, Call Centers, and many. more. Clients value me for my ability to simplify complex problems and deliver systems that improve sales, service, and customer experience. Have extensive depth and breadth of projects on Salesforce - IMPLEMENTATIONS - Fresh implementations, Sales/Service process setup & automation, Reporting, Customer and Partner/PRM Portals INTEGRATIONS - Have integrated Salesforce with ZenDesk, Quickbooks, Netsuite, Slack, HubSpot, Maxio, Authorize. Net, Chargent, Chargify, Twilio, Pardot, ZoomInfo, Marketing Cloud, Mail Chimp, Drift, SendGrid, Google Sheets, Docusign, STRIPE, Chillipiper, Wordpress, Teachables, Snowflake, JIRA, Outreach.IO, Salesloft and many more CUSTOMIZATIONS - Flows, Apex, LWC, Lightning, Triggers, Classes APP DEVELOPMENT - Custom App Development for AppExchange ADMINISTRATION - Security, SSO, User Setup, Custom Objects, Page Layouts, Automations, Reporting REPORTING/ ANALYTICS - Sales Reports, Service Desk KPIs, Forecasting, Pipeline reports, Lead/ Opportunity Funnel, SLAs and other custom reports 🔹 Certifications: Salesforce Application Architect Salesforce Data Architect Salesforce Integration Architect Salesforce Sharing & Visibility Designer Salesforce Data Cloud Architect Salesforce Admin & Developer Salesforce Service Cloud Consultant Salesforce Platform App Developer Salesforce Marketing Cloud Architect & Email Specialist Certified Veeva Admin My technology/tool stack comprises - - Force.com - Salesforce Sales and Service Cloud - Experience Cloud, Revenue Cloud (CPQ) - Health Cloud - Marketing Cloud/ ExactTarget - Pardot - Hubspot, Mail Chimp - B2C Commerce Cloud - Veeva CRM and Veeva Vault - Informatica Power Center (Development, Administration) - Informatica Cloud (Development, Administration) - Data warehousing, Data Modeling - SQL, PL/SQL - Zapier