Reighn Xian Triond Aurora V.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am effective in reviewing and analyzing calls and doing RCA (root cause analysis), I do these to hone the strengths of our team members and help them improve their areas of opportunities/weaknesses. My colleague and I were able to save the account we are catering from being pulled out of the company that we are working for. We were able to do this by reviewing the calls and analyzing the root cause of their low ratings. We come up with action plans that helped our team members a lot to improve their call handling. I also have good soft skills that gives the caller the confidence and gain their trust that I can resolve their concerns. I am good with value preposition and positive wordings. I am well trained and good with multi-tasking, I also make sure that I don’t settle for “this is good enough”, I want to give my best to any tasks given to me. I have a strong will and flexibility that makes me effective and efficient with what I do. I am knowlegeable in google sheets. I am studying 2 languages, Spanish & Korean. My interests are: watching movies or series, reading books, driving & drifting, animals, traveling and food. Listed below are tools I have had an extensive background in: A. Workforce Management Tools 1. Avaya Call Management System 2. LiveOps Application 3. Workday HCM 4. Glogger 5. Kiosk Software 6. Sales Info 7. FMAudit 8. Google sheets 9. Google forms 10. Citrix 11. Carrot B. CRM, SaaS, and Ticketing Tools 12. Bliss Systems 13. Zendesk 14. Jarvis 15. Contact Tracker 16. EAutomate 17. Cloud