Nathalie M.

Are you looking for a reliable Virtual Assistant who can do more than simply complete a task list? I help busy executives, real estate professionals, and growing businesses stay organized, manage client relationships, streamline daily operations, and keep important tasks from falling through the cracks. With several years of remote experience in **Executive Assistance, Real Estate Support, Client Operations, CRM Management, and Customer Support**, I’m comfortable working independently, communicating directly with clients, and managing high-volume workflows. **Here’s how I can support you:** ✓ Executive & Administrative Support ✓ Calendar, Appointment & Schedule Management ✓ Email & Client Communication ✓ CRM & Pipeline Management ✓ Lead Follow-Up & Qualification ✓ Client Onboarding & Relationship Management ✓ Workflow & Task Coordination ✓ Customer Support & Issue Resolution ✓ Real Estate Administrative Support ✓ Property Showing & Appointment Coordination ✓ Basic Real Estate Transaction Support ✓ Short-Term Rental / Airbnb Coordination ✓ Social Media & Real Estate Marketing Support ✓ Email Campaign Creation & Management ✓ Data Organization & Google Sheets ✓ Team & Virtual Assistant Onboarding **REAL ESTATE EXPERIENCE** I have supported multiple real estate professionals, both within a larger real estate organization and directly as an independent assistant to realtors. My experience includes managing pipelines of up to **500 leads per week**, making up to **100 outbound calls per day**, qualifying prospects, scheduling property showings and appointments, maintaining CRM records, and providing basic transaction support. I’ve also supported property marketing by creating content through **Compass Marketing Center**, managing content for **Instagram, Facebook, and LinkedIn**, and creating email campaigns that were distributed through **Mailchimp**. For short-term rentals, I have assisted with guest welcome communications, lockbox access codes, and cleaning-team scheduling. **CLIENT & OPERATIONS EXPERIENCE** I have managed ongoing support for a portfolio of **14 client campaigns**, including client onboarding, evaluation calls, workflow optimization, and communication between clients and their assigned virtual assistants. I’m experienced in identifying communication and performance gaps, coordinating solutions, maintaining client relationships, and helping ensure day-to-day operations run smoothly. **TOOLS I WORK WITH** • CRM: Follow Up Boss, GoHighLevel, Compass • Project Management: ClickUp, Asana, Trello • Communication: Slack, Microsoft Teams, Zoom, Discord • Productivity: Google Workspace, Microsoft Office, Google Sheets • Real Estate & Marketing: Compass Marketing Center, Mailchimp, Canva • Additional: Gusto payment platform I’m comfortable learning new platforms and adapting to the systems a client already has in place. If you need someone who can communicate professionally with your clients, keep your operations organized, manage your CRM and follow-ups, and take administrative work off your plate, I’d be happy to discuss how I can support your business.