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Muhammad Ali T.
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Muhammad Ali T.

Customer Support VA | Email, Chat, Phone, CRM & AI Automation

I help businesses deliver fast, professional customer support while keeping leads, appointments, and daily operations organized. With 5+ years of experience supporting clients in the USA, UK, Europe, and Australia, I provide reliable customer service, virtual assistance, CRM management, social media support, and AI automation. I communicate confidently in English and can support customers through email, live chat, phone, social media inboxes, and follow-up messages. Services I provide: • Customer support via email, chat, phone, and social media • Virtual assistance and administrative support • CRM management: contact updates, pipelines, tags, notes, and lead follow-up • Appointment scheduling, calendar management, and inbox management • Lead intake and follow-up for service-based and real estate businesses • E-commerce customer support, inventory support, and product listing assistance • Facebook and Instagram inbox management, customer replies, and engagement • Newsletter and email campaign support • GoHighLevel setup, workflows, forms, automations, and AI agents • AI-powered workflow automation to reduce manual work and improve response time • Daily reporting, documentation, and task coordination I am detail-oriented, responsive, and comfortable working independently in fast-paced environments. My focus is simple: no customer inquiry gets missed, no lead is left without follow-up, and your systems stay organized. If you need a customer support representative, virtual assistant, CRM support specialist, real estate support assistant, or AI automation assistant, I would be glad to help.

🇵🇰Lahore, Pakistan$10/hr100% JSS4.95 (29)Since Sep 2018
GlobeUpwork

Earnings and projects

MRR
$1.8k

Last 6 months ÷ 6

World#25,427 / 412k
🇵🇰Country#2,901 / 52.9k
Revenue, last 30 days
$1.7k

Last 6 months: $11k

World#25,102 / 412k
🇵🇰Country#2,883 / 52.9k
Total earnings
$101k

Billed in all: $105k

World#38,800 / 412k
🇵🇰Country#2,980 / 52.9k
Per project
$2.9k

$2.2k in the last 6 months

World#57,569 / 412k
🇵🇰Country#4,002 / 52.9k
Projects, last 6 months
5
40% fixed60% hourly
World#41,746 / 412k
🇵🇰Country#8,942 / 52.9k
Projects in all
35

Across 47 contracts

28% fixed72% hourly
World#85,277 / 412k
🇵🇰Country#13,822 / 52.9k

Earnings, last 30 days

$105k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$102k$103k$104k$105kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Social Media Management

Ranked by MRR among everyone on Upwork with the skill.

  1. #41Email Etiquette439 freelancers · 🇵🇰 #5Top 9%
  2. #72Chat & Messaging Software924 freelancers · 🇵🇰 #5Top 8%
  3. #79Order Management1,128 freelancers · 🇵🇰 #17Top 7%
  4. #84Sales Call1,333 freelancers · 🇵🇰 #10Top 6%
  5. #141Ticketing System1,296 freelancers · 🇵🇰 #9Top 11%
  6. #211Email Copywriting4,052 freelancers · 🇵🇰 #33Top 5%
  7. #319Office 3653,328 freelancers · 🇵🇰 #18Top 10%
  8. #389Cold Calling6,565 freelancers · 🇵🇰 #51Top 6%