John Carlo L.

Thank you for checking my profile. I have 10 years of combined experience as a Customer Service Representative/Technical Support Representative, Data entry and admin task using email, chat and voice support. I was able to enhance my ability to provide excellent customer service on various aspects; helping over a millions users in one of the most vibrant sectors in the world: USA and Canada. Logging support calls and emails to get customers the very best support they deserved, Troubleshooting and resolving incidents to make customers satisfied & well-informed, escalating serious issues when you can’t help personally, working to resolve on-going/recurring problems. I did all these through perseverance, hard work, working with less supervision, integrity and courage. I am capable of multitasking and can handle many administrative responsibilities. I am constantly eager to learn and develop. My success and my experience in serving customers for over 5 years has proven my desire to work with a multitude of people, with the goal of simply satisfying their needs. Being reliable, honest, hardworking, focus and productive are always the traits that I show to my clients. This is what I can offer your company and prove my efficiency just as I proved in my previous work places. My time management skills and the capability to do a number of works make me an ideal candidate for a job post.