Teresa J.

Hello! I’m a seasoned Customer Service Virtual Assistant with over 13 years of experience in the BPO industry. My journey includes 8 years as a Customer Service Representative and 4 years as a Quality and Compliance Analyst, where I ensured adherence to high service standards across various campaigns in telecom, healthcare and retail sectors. Most recently, I spent a year focused on background screening for criminal records. I excel in providing support through calls, chat, and email, helping customers with order status inquiries, fulfillment tracking, shipment updates, and managing refund and replacement claims. My hands-on experience with platforms like Shopify, ShipBob, ShipStation, and Amazon Seller Central allows me to streamline operations and enhance customer satisfaction. Additionally, I bring experience in social media engagement, particularly on TikTok and Instagram, helping brands connect with their audience effectively. I’m dedicated to delivering exceptional service and building lasting customer relationships. Let’s work together to elevate your business!