Shirquille S.

Need a calm, tech-savvy operator who turns chaos into clean systems, builds processes your team can actually follow, and automates the work that slows everyone down? That’s where I come in. I serve as a Fractional COO & Operations Strategist, blending 8+ years of project management, systems design, automation building, and executive operational support for founders, agencies, and mission-driven organizations. Clients call me the “behind-the-scenes engine” that eliminates bottlenecks, keeps teams aligned, and creates operations that scale without burnout. WHAT I DELIVER ✅ Operations & Project Management Priority mapping, roadmaps, and execution you don’t need to micromanage Weekly rhythms, reporting, and transparent progress tracking PM setup/optimization in ClickUp, Asana, Monday, Trello, Airtable, Google Workspace ✅ Systems & SOPs That Scale End-to-end process mapping for smoother workflows SOPs, handbooks, and checklists your team can adopt immediately Onboarding systems to help new hires get productive faster ✅ Automation Architect for Leaner Operations Designing and implementing automations that cut manual work 20–50% Workflow automations across marketing, ops, customer success & admin Tools I use: Zapier, Make, Airtable Automations, Google Apps Script, AI workflows Integration setup across CRMs, forms, calendars, messaging & databases | Claude ✅ COO-Level Operational Leadership KPI dashboards and performance tracking Team alignment, meeting systems, and accountability frameworks Cross-function coordination between ops, marketing, and delivery teams ✅ AI-Enhanced EA/VA & Admin Support AI-based inbox triage, scheduling, follow-ups, SOP drafts & research Meeting prep, documentation, briefs & internal communication support 30–40% time savings through smart automation + AI pairing ✅ Digital Ops & Web Coordination Managing website/funnel updates and coordinating with dev/design teams Light Webflow/WordPress edits + CRM integrations Setting up client intake, onboarding and delivery automations SIGNATURE WINS 1. Rebuilt operations & documentation for a compliance-heavy organization, producing zero critical findings during audit season. 2. Automated core workflows (client onboarding, documentation, reporting) saving teams 10–15 hours per week. 3. Engineered a community & program structure that generated a 225% engagement increase. 4. Ranked Top 10% PM/EAs on Upwork with 100% JSS and 80%+ repeat-client ratio. TECHNICAL TOOLKIT Project Management: ClickUp, Asana, Monday, Trello, Slack, Airtable, Google Workspace Automation & AI: Claude Zapier, Make, N8N, Airtable Automations, Apps Script, ChatGPT, Claude, custom GPTs, workflow design, API-based integrations Community & LMS: Mighty Networks, Circle, Kajabi, Teachable, LearnDash Web & Design: WordPress, Webflow, HTML/CSS, Canva, Figma, Adobe XD Bonus Domain Expertise: Compliance-heavy operations, education/child programs like CACFP, Pre-K, NSLP, and multi-stakeholder environments.