Marjo V.

I help Airbnb hosts and short-term rental companies deliver 5-star guest experiences while running smooth day-to-day operations. With over 5 years in the short-term rental industry, I specialize in guest communication, booking management, dispute resolution, and operational coordination across platforms such as Airbnb, VRBO, Booking dot com, and direct bookings. I’m a Short-Term Rental Operations & Guest Experience Specialist with extensive experience supporting vacation rental companies and hosts in maintaining efficient, profitable operations. My work includes managing booking inquiries, guest communications, reservation changes, refund requests, AirCover and reimbursement claims, and complex guest issues. I also coordinate closely with housekeeping, maintenance, and internal teams to resolve concerns quickly and ensure smooth, stress-free stays for guests. I’m also experienced with STR tools and systems including Guesty, Hostaway, Hospitable, Breezeway, AutoHost, RemoteLock, Keycafe, Turno, Asana, Slack, Google Workspace and many more. If you're a host, property manager, or STR company looking for reliable support, I’d love to help you streamline your operations and deliver a 5-star guest experience.