Remzon R.

I am Remzon John Ramil, an organized and detail-oriented Customer Service Representative and Administrative Support Specialist with over 9 years of professional experience in customer support, dispute documentation, and virtual assistance. My first two years were spent in a call center environment, and the rest have been working remotely, providing high-quality service to clients worldwide. Experience Highlights: • 2 months as Project Assistant at Philip Morris International (Intern Project) • 1 year as Online Marketing Specialist at Red Eclipse BPO • 1 year as Customer Service Representative at VXI Global Solutions • 2 years as Payment Specialist at NDR (US-based company via Upwork) • 5+ years providing Credit Reporting Support and Data Management Services for U.S.-based • clients (Upwork) Professional Summary: I specialize in organizing and processing documentation related to credit reporting, maintaining accurate client records, preparing reports, and ensuring compliance with company or client procedures. I provide reliable administrative support, handle data entry, and manage client communications efficiently and professionally. Key Skills: • Customer Support (Phone, Email, Chat) • Administrative & Back-Office Assistance • Data Entry & Record Management • Dispute Documentation & Follow-up Coordination • Lead Management & Appointment Scheduling • Document Preparation & Reporting • Communication & Collaboration (Slack, Teams, RingCentral, Zoom, etc.) CRM Tools & Platforms: Salesforce | Trello | Monday.com | ActiveCampaign | Zendesk | Slack | RingCentral | Google Workspace | Microsoft Teams | Calendly | VOIP Platforms Customer Service Expertise: Experienced in providing professional support to clients, agencies, banks, and law firms via phone and email. Skilled in handling payments, order processing, and issue escalation with accuracy and professionalism. I am dedicated, adaptable, and eager to contribute to any organization’s success through quality service, attention to detail, and excellent communication skills.