Adelyn T.

3,500+ hours on Upwork, including a 2,900-hour ecommerce support contract, plus two current engagements outside the platform: 9 years with a B2B client and an ongoing DTC ecommerce brand. I don’t churn. Before those, 7 years with a media company and multi-year engagements in operations and property management. I’m the person who clears the backlog without needing it explained first. Give me raw, half-finished instructions and I’ll turn them into something you can hand to the next hire, because I write the SOP while I’m learning the work. What I handle: • Executive admin: inbox and calendar management, meeting coordination, research briefs. • B2B account and supplier support: ongoing vendor relationships, confidential margin data, escalations. • Operations: order and fulfillment management, inventory and vendor tracking, process documentation. • Financial admin: invoice tracking, Xero reconciliations, QuickBooks cleanup. • Project coordination: task tracking, SOPs, stakeholder communication. • Recruiting support: job posts, candidate screening, interview prep. • Content and web: WordPress maintenance, SEO monitoring, document and deck creation. High-volume ecommerce support runs through all of it: email, chat, social comments and DMs, and Okendo reviews in Zendesk, with order management across Shopify, Recharge, and ShipBob, and refunds through Loop. Two brands, thousands of tickets, and it’s why nothing in an inbox surprises me. Tools I work in: Project & task: Asana, Trello, Jira, ClickUp, Notion, Smartsheet, SharePoint Communication: Slack, Google Workspace, Microsoft 365, Zoom, Teams Ecommerce & fulfillment: Shopify, Recharge, Loop, ShipBob Customer support: Zendesk, Gorgias, Okendo, Tawk Finance & admin: Xero, QuickBooks, Pipedrive, Ubersmith, iContact Marketing & web: WordPress, Canva, Figma, GA4, Semrush, SE Ranking, Ahrefs AI: ChatGPT, Claude, Gemini, Otter.ai, Fireflies.ai, Perplexity, NotebookLM Clear communication, no hand-holding required. Let’s talk!