Naima A.

E-commerce Customer Support | English & French

For the past 8 years, I've worked with e-commerce brands across France, Canada, the US, the UK, and Australia, helping customers every day. This job is my passion, and after all this time, I still genuinely enjoy it. So here's what I can help you with : • Customer emails using Gmail, Gorgias, Zendesk, Freshdesk, Zoho Desk, or any other helpdesk platform. • Shopify order edits/cancellations/refunds/address changes. • Processing returns/replacements/exchanges while respecting your store policy. • Chargebacks/disputes on PayPal, Shopify, Stripe, or Afterpay. • Managing customer DMs and comments through Meta Business Suite. • Working closely with your logistics team whenever there's an order issue. • Escalating technical issues when needed. • Keeping an eye on recurring issues and suggesting improvements whenever I think something could work better. If that sounds like what you’re looking for, it would be my pleasure to support your brand!