Violeta E.

More than 10 years of practical experience providing my services in the BPO industry. My main experience has been in customer service, providing solutions to customer needs, as well as ensuring the correct performance of procedures from the quality control department. I have experience in KPI management as well as other functions inherent to a supervisor. In addition, I have more than three years of experience in creating web content for different types of companies, including healthcare providers, attorneys, mortgage brokers, realtors, contractors, etc. I believe that many of my skills, experience, and values match perfectly with different business functions, especially those that require empathy, assertiveness, responsibility, and attention to detail.