Sarah Jane P.

I’m a SaaS Onboarding & Customer Support Specialist with 4+ years in customer service and 4 years helping clients get started with cloud-based software (VoIP SaaS). I help businesses deliver smooth client onboarding, professional customer support, and efficient admin processes, so you can keep your customers happy and focused on using your product or service. Here’s what I can help you with: *SaaS Client Onboarding (account setup, user training, product walkthroughs) *Customer Support (email and phone) *CRM Updates & Data Management *Scheduling & Calendar Management *Email Inbox Organization & Follow-ups *Admin Support (reports, documentation, knowledge base updates) Why work with me? ✅ SaaS Onboarding experience for a VoIP company (2 years) ✅ Strong communication skills and attention to detail ✅ Fast learner — quick to adapt to any CRM or project management tool ✅ Reliable, organized, and client-focused Tools I’ve used: *Google Workspace (Gmail, Docs, Sheets, Calendar) *Microsoft Office (Word, Excel, Outlook) *Zoom & Slack *VoIP Systems If you’re looking for someone who can welcome new clients, keep customers happy, and take admin work off your plate, I’d love to help. Let’s discuss your needs and see how I can support your business.