Alexandra R.

I started my career in the call center industry in 2011, spending six years building a foundation in clear communication, fast-paced problem-solving, and managing high-volume customer support. I eventually moved into a Complaint Resolution Coordinator role, which required handling complex escalations and leading small teams. Since I transitioned to remote work in 2018, I have built expertise focusing on Executive and Administrative Assistance (business and personal tasks), Customer Support, Dispute and Complaint Resolution, and Project Management. Additionally, my experience also includes tenant and guest coordination in full-cycle Property Management for both short-term rentals and long-term leases. I am proficient with a wide range of tools, including Google Workspace, Outlook, Asana, Trello, Salesforce, HubSpot, Canva, Wix, Mailchimp, PayPal, Stripe, Shopify, Gorgias, Zendesk, Slack, Airbnb, VRBO, Hostfully, AppFolio, etc. I take pride in supporting start-up businesses, helping them build systems and processes that allow them to grow and thrive.