Johnna M.

Customer Operations, Trust & Safety, Hiring Manager, and Creator Management professional with $50K+ earned on Upwork through long-term contracts. I specialize in helping digital companies manage customer support operations, creator/UGC teams, platform troubleshooting, and international hiring workflows. I’m highly detail-oriented, technically savvy, and known for quickly solving complex operational issues without engineering support. My experience includes: • Customer support, dispute resolution & de-escalation • Trust & Safety / content moderation • Creator & influencer management • International hiring and onboarding • Lead scraping and outreach automation • Payments, billing, and account troubleshooting • Database management & operational workflows • Social media platform operations (TikTok, Instagram, Snapchat, Facebook, X) I’m a U.S. military veteran with a strong work ethic, excellent communication skills, and a reputation for being reliable and easy to work with. If you need help scaling customer support, lead scraping, managing operations, or building efficient workflows, I’d be happy to help.