Neven Z.

Data Entry Specialist

Virtual Medical Assistant As an medical assistant, I understand the importance of managing administrative tasks efficiently and providing support to healthcare professionals. I successfully managed a wide range of administrative responsibilities, including scheduling appointments, maintaining patient records, and coordinating with insurance providers. I am highly organized and detail-oriented, ensuring that all tasks are completed accurately and in a timely manner. Communication is a vital aspect of any healthcare setting, and I pride myself on my excellent communication skills. I am adept at interacting with patients, healthcare professionals, and other staff members in a professional and compassionate manner. I have a strong ability to listen actively and empathetically, ensuring that patients feel heard and understood. Additionally, I am skilled in written communication, including drafting correspondence and maintaining accurate documentation. My knowledge of medical terminology is another asset that I bring to this role. I have a solid understanding of medical terminology and can effectively communicate with healthcare professionals using the appropriate terminology. This allows me to accurately transcribe medical notes, update patient records, and assist with any medical-related tasks that may arise. DATA ENTRY CLERK • Accurately updated records for customers and employees on a daily basis. • Processed over 3,000 customer orders per month including payment logs and refunds. • Collaborated with the owner to improve the data system, converted to 100% computer-based ordering and payment processing which led to 51% reduction in manual work increasing productivity and customer satisfaction. • Supported additional functions in administrative, payroll, and reception areas as needed. Customer Service Representative Carnival Cruise Handled a high volume of inbound calls with varying degrees of questions and/or concerns as the primary customer service agent in processing or responding to basic customer requests, inquiries and/or bookings changes. Performed this by achieving productivity standards and goals set by the company while maintaining a high level of customer service inclusive of total number of incoming calls, length of call, and ACW (after call work) Virtual Assistant Bare Label(EBay) Listed 50-100 listings a day everyday for clients, answered emails, set up shipping labels, updated tracking information, wrote descriptions, set price, variations, etc. DATA ENTRY SPECIALIST • Accurately process medical, dental, and vision claims, averaging 5000 records per month; including claim information completion, updated demographic information, and processing EoB and CPT codes. • Compile statistical information for monthly reports and closed terminated records. I have also worked with transcribing audio into text. Accurately and efficiently translates dictations of patient histories, diagnoses, and medical treatments, analyses of test results, medications, and prognoses into accurate and comprehensive pathology reports.