Edeto A.

I help tech and marketing teams streamline operations, boost efficiency, and keep systems running flawlessly. I combine technical expertise with administrative skills to ensure your business runs smoothly while you focus on growth. Core Skills & Expertise • Dialer & Campaign Management: ViciDial, RetellAI, Ringba, Twilio – system monitoring, campaign routing, balance management, and error-free operation. • CRM & Data Management: Avaya, Siebel, Zendesk – data entry, DNC updates, new data uploads, and real-time sales support. • Virtual Assistance & Research: Data entry, web/LinkedIn research, PDF/Excel conversions, Microsoft Office & Google Workspace. • Content & Media Support: Basic video editing (Adobe Premiere Pro), TikTok, Instagram Reels, Facebook & YouTube Shorts. • Technical Support: Software/hardware troubleshooting, printer setup (Laser & Inkjet), tax software (TFP, Laserlink), and basic programming knowledge (SQL, PHP, HTML, C++, VB, Java). • Reporting & Communication: Vici call & sales reports, real-time collaboration with marketing/sales teams. What I Offer Clients • Fast, proactive, and detail-oriented support • Real-time problem solving for sales and operations teams • Reliable management of systems, campaigns, and workflows • Ensuring your team can focus on growth while I handle the operational backbone