Faizal S.
Sr Technical Recruiter, Customer Service, Tech Support, and Zendesk
I’m an operator who has helped scale three startups from the ground up: (Open to work US, UK & Australia Hours) Staffing company – grew headcount from 3 → 57 Platform Engineering company – scaled from 17 → 118 SaaS company – expanded from 22 → 55 In each, I worked directly with founders/CEOs and hiring managers, driving growth through talent acquisition, workforce planning, and operational execution. With 7+ years of experience in US Staffing, IT Recruitment, and HR Operations, I’ve placed senior and lead-level professionals across the USA & Canada, working with C2C, W2, and 1099 structures, ensuring compliance and cost efficiency. 🔹 Proven track record in scaling engineering & product teams quickly 🔹 Skilled in sourcing, negotiations, ATS/HRIS, onboarding, and training recruiters 🔹 Hands-on with Salesforce, LinkedIn Recruiter, Indeed, and other hiring tools 🔹 Known for reducing time-to-hire by up to 50% through data-driven, emotionally intelligent recruiting strategies I bring the operator’s mindset, focusing on outcomes, speed, and alignment with business goals. Whether you’re scaling a startup or filling a critical senior role, I can help you get the right people in place, fast.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $44k
Billed in all: $315,087$315k
$11k in the last 6 months
Across 6 contracts
Across 39 contracts
Earnings, last 30 days
Skill rankings: Top 0.06% in Phone Support
Top 1% in 13 of 14 skills, ranked by MRR among everyone on Upwork with the skill.
- Job Description Writing288 freelancers · 🇮🇳 #1Top 0.69%🇮🇳#1 of 23
- Phone Support5,089 freelancers · 🇮🇳 #1Top 0.06%🇮🇳#1 of 81
- Communication Etiquette1,807 freelancers · 🇮🇳 #1Top 0.17%🇮🇳#1 of 38
- BPO Call Center1,567 freelancers · 🇮🇳 #1Top 0.19%🇮🇳#1 of 30
- #6Customer Satisfaction3,986 freelancers · 🇮🇳 #1Top 0.15%🇮🇳#1 of 75
- #9Online Chat Support11,527 freelancers · 🇮🇳 #1Top 0.08%🇮🇳#1 of 237
- #9IT Recruiting990 freelancers · 🇮🇳 #1Top 0.91%🇮🇳#1 of 113
- #12Email Support14,954 freelancers · 🇮🇳 #1Top 0.08%🇮🇳#1 of 264