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Faizal S.
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Faizal S.

Sr Technical Recruiter, Customer Service, Tech Support, and Zendesk

I’m an operator who has helped scale three startups from the ground up: (Open to work US, UK & Australia Hours) Staffing company – grew headcount from 3 → 57 Platform Engineering company – scaled from 17 → 118 SaaS company – expanded from 22 → 55 In each, I worked directly with founders/CEOs and hiring managers, driving growth through talent acquisition, workforce planning, and operational execution. With 7+ years of experience in US Staffing, IT Recruitment, and HR Operations, I’ve placed senior and lead-level professionals across the USA & Canada, working with C2C, W2, and 1099 structures, ensuring compliance and cost efficiency. 🔹 Proven track record in scaling engineering & product teams quickly 🔹 Skilled in sourcing, negotiations, ATS/HRIS, onboarding, and training recruiters 🔹 Hands-on with Salesforce, LinkedIn Recruiter, Indeed, and other hiring tools 🔹 Known for reducing time-to-hire by up to 50% through data-driven, emotionally intelligent recruiting strategies I bring the operator’s mindset, focusing on outcomes, speed, and alignment with business goals. Whether you’re scaling a startup or filling a critical senior role, I can help you get the right people in place, fast.

🇮🇳Bengaluru, India$10/hr100% JSS4.91 (7)Since Oct 2018

Earnings and projects

MRR
$7.3k

Last 6 months ÷ 6

World#2,611 / 412k
🇮🇳Country#255 / 45.9k
Revenue, last 30 days
$6.9k

Last 6 months: $44k

World#3,109 / 412k
🇮🇳Country#305 / 45.9k
Total earnings
$302k

Billed in all: $315k

World#7,620 / 412k
🇮🇳Country#1,180 / 45.9k
Per project
$14k

$11k in the last 6 months

World#9,809 / 412k
🇮🇳Country#1,010 / 45.9k
Projects, last 6 months
4

Across 6 contracts

0% fixed100% hourly
World#51,813 / 412k
🇮🇳Country#6,157 / 45.9k
Projects in all
21

Across 39 contracts

10% fixed90% hourly
World#128,797 / 412k
🇮🇳Country#18,642 / 45.9k

Earnings, last 30 days

$315k+$6.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$305k$310k$315k$320kOct 8Oct 23Nov 7

Skill rankings: Top 0.06% in Phone Support

Top 1% in 13 of 14 skills, ranked by MRR among everyone on Upwork with the skill.

  1. 2Job Description Writing288 freelancers · 🇮🇳 #1Top 0.69%
  2. 3Phone Support5,089 freelancers · 🇮🇳 #1Top 0.06%
  3. 3Communication Etiquette1,807 freelancers · 🇮🇳 #1Top 0.17%
  4. 3BPO Call Center1,567 freelancers · 🇮🇳 #1Top 0.19%
  5. #6Customer Satisfaction3,986 freelancers · 🇮🇳 #1Top 0.15%
  6. #9Online Chat Support11,527 freelancers · 🇮🇳 #1Top 0.08%
  7. #9IT Recruiting990 freelancers · 🇮🇳 #1Top 0.91%
  8. #12Email Support14,954 freelancers · 🇮🇳 #1Top 0.08%