Karima G.

Talent Bilingual Customer Service Agent & Manager / Web designer

Hello, I am a highly motivated person, and I am here to provide my professionalism for your projects such as customer support, graphic design, data entry, and translation from English to French or English/French to Arabic. I have a Master's degree in Computer Science, and I have more than three years of experience in web design. I also hold a certificate in the Art of Presentation (Expert in PowerPoint Presentation). I have worked as a Bilingual Virtual Assistant in customer support using Zendesk Support, Freshdesk, Shopify, Dropified, Magento, Groove, Launch27, CRM Goautodial, and X-lite. Additionally, I have experience managing Facebook ads, boosting Facebook posts, and maintaining excellent contact with suppliers for dropshipping. I have also worked as a customer service manager, where my role was to manage the workflow between the team and suppliers, motivate the customer service team, develop loyalty programs, and create customer satisfaction goals. I love exploring the challenges confronting me to learn from them and develop even more. So please feel free to contact me.