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Karima G.

Karima G.

Talent Bilingual Customer Service Agent & Manager / Web designer

Hello, I am a highly motivated person, and I am here to provide my professionalism for your projects such as customer support, graphic design, data entry, and translation from English to French or English/French to Arabic. I have a Master's degree in Computer Science, and I have more than three years of experience in web design. I also hold a certificate in the Art of Presentation (Expert in PowerPoint Presentation). I have worked as a Bilingual Virtual Assistant in customer support using Zendesk Support, Freshdesk, Shopify, Dropified, Magento, Groove, Launch27, CRM Goautodial, and X-lite. Additionally, I have experience managing Facebook ads, boosting Facebook posts, and maintaining excellent contact with suppliers for dropshipping. I have also worked as a customer service manager, where my role was to manage the workflow between the team and suppliers, motivate the customer service team, develop loyalty programs, and create customer satisfaction goals. I love exploring the challenges confronting me to learn from them and develop even more. So please feel free to contact me.

🇹🇳Sousse, Tunisia$17/hr100% JSS4.96 (20)Since Oct 2018

Earnings and projects

MRR
$53

Last 6 months ÷ 6

World#149,696 / 412k
🇹🇳Country#451 / 1,246
Revenue, last 30 days
$0

Last 6 months: $315

Total earnings
$143k

Billed in all: $146k

World#25,126 / 412k
🇹🇳Country#45 / 1,246
Per project
$6.8k

$105 in the last 6 months

World#25,066 / 412k
🇹🇳Country#55 / 1,246
Projects, last 6 months
3
0% fixed100% hourly
World#66,482 / 412k
🇹🇳Country#194 / 1,246
Projects in all
21

Across 30 contracts

20% fixed80% hourly
World#128,799 / 412k
🇹🇳Country#322 / 1,246

Earnings, last 30 days

$146kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$144k$146k$148k$150kOct 9Oct 24Nov 8

Skill rankings: Top 31% in French English Accent

Ranked by MRR among everyone on Upwork with the skill.

  1. #21Loyalty Marketing54 freelancers · 🇹🇳 #1Top 39%
  2. #29Feedback & Satisfaction Survey68 freelancers · 🇹🇳 #1Top 43%
  3. #37Customer Satisfaction Research73 freelancers · 🇹🇳 #1Top 51%
  4. #43French English Accent138 freelancers · 🇹🇳 #1Top 31%
  5. #242Supplier Search545 freelancers · 🇹🇳 #1Top 44%
  6. #423English to French Translation1,296 freelancers · 🇹🇳 #15Top 33%
  7. #672Freshdesk1,321 freelancers · 🇹🇳 #6Top 51%
  8. #1,057Dropshipping2,698 freelancers · 🇹🇳 #3Top 39%