Karima G.
Talent Bilingual Customer Service Agent & Manager / Web designer
Hello, I am a highly motivated person, and I am here to provide my professionalism for your projects such as customer support, graphic design, data entry, and translation from English to French or English/French to Arabic. I have a Master's degree in Computer Science, and I have more than three years of experience in web design. I also hold a certificate in the Art of Presentation (Expert in PowerPoint Presentation). I have worked as a Bilingual Virtual Assistant in customer support using Zendesk Support, Freshdesk, Shopify, Dropified, Magento, Groove, Launch27, CRM Goautodial, and X-lite. Additionally, I have experience managing Facebook ads, boosting Facebook posts, and maintaining excellent contact with suppliers for dropshipping. I have also worked as a customer service manager, where my role was to manage the workflow between the team and suppliers, motivate the customer service team, develop loyalty programs, and create customer satisfaction goals. I love exploring the challenges confronting me to learn from them and develop even more. So please feel free to contact me.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $315
Billed in all: $146,374$146k
$105 in the last 6 months
Across 30 contracts
Earnings, last 30 days
Skill rankings: Top 31% in French English Accent
Ranked by MRR among everyone on Upwork with the skill.
- #21Loyalty Marketing54 freelancers · 🇹🇳 #1Top 39%🇹🇳#1 of 1
- #29Feedback & Satisfaction Survey68 freelancers · 🇹🇳 #1Top 43%🇹🇳#1 of 1
- #37Customer Satisfaction Research73 freelancers · 🇹🇳 #1Top 51%🇹🇳#1 of 1
- #43French English Accent138 freelancers · 🇹🇳 #1Top 31%🇹🇳#1 of 1
- #242Supplier Search545 freelancers · 🇹🇳 #1Top 44%🇹🇳#1 of 1
- #423English to French Translation1,296 freelancers · 🇹🇳 #15Top 33%🇹🇳#15 of 36
- #672Freshdesk1,321 freelancers · 🇹🇳 #6Top 51%🇹🇳#6 of 7
- #1,057Dropshipping2,698 freelancers · 🇹🇳 #3Top 39%🇹🇳#3 of 5