Oscar Andres M.

Product Support Specialist & Team Leader with 7+ Years of Experience. I have a superior background in customer service, with 5 years of hands-on experience (Chat, email & calls) and 2.5 years leading teams to achieve performance goals. I specialize in improving customer satisfaction, optimizing support processes, and coaching teams to deliver top-tier service. Key skills include product troubleshooting, process optimization, team training, and data-driven performance management. I’ve successfully led support teams through high-volume periods, implemented new workflows, basic knowledge in CSS, and consistently maintained key performance metrics. I thrive in fast-paced environments and bring a solutions-focused approach to every challenge.