Elmira V.

Hi! I’m Mira — a reliable and results-driven freelancer with 5+ years of experience supporting businesses through customer service, eCommerce, and social media management. I specialize in creating smooth, positive customer experiences while keeping backend operations organized and efficient. Here’s what I can bring to your team: ✅ Customer Support Excellence (Email, Chat, Inquiries) Experienced in handling high-volume customer interactions across multiple channels — including email support via CRM platforms, live chat (LiveChat), and social media (Instagram, TikTok, Facebook). I focus on delivering timely, friendly, and solution-oriented responses while maintaining consistency and customer satisfaction. ✅ CRM & Support Tools Hands-on experience with Zendesk, HelpScout, Zoho, and Salesforce, with the flexibility to quickly adapt to new systems and workflows. ✅ Shopify Store Management From product listing to optimization — including SEO-friendly titles, tags, keywords, and product descriptions tailored to each item. I also have experience customizing store design and keeping product pages visually appealing and conversion-ready. ✅ Social Media Management (Customer-Focused) Managing DMs, comments, and engagement across Instagram, TikTok, and Facebook while maintaining brand voice and building genuine connections. I also have experience scheduling and publishing content, monitoring performance through analytics and insights, and adjusting content strategy and brand voice based on what resonates with the audience. ✅ AI Tools & Smart Workflows Skilled in using tools like DeepL and ChatGPT to streamline communication, assist with translations, and improve efficiency without losing the human touch. With a background in both customer support and social media, I understand how to balance responsiveness, brand voice, and data-driven decisions. I’m detail-oriented, quick to learn, and genuinely enjoy helping businesses grow by keeping both customers and operations running smoothly. If you’re looking for someone dependable who can step in, adapt quickly, and add value from day one — I’d love to connect.