Ariel L.

I work with dedication and passion, ensuring projects are delivered in the most feasible timeline with satisfaction. -Years of Experience as Process improvement for Telco Accounts (US & AU) - 5 year -Years of experience as a Healthcare Virtual Assistant: 3 years+ -Years of Experience as a Property and casualty insurance Virtual assistant: 1 year Remote work Skills: Proficiency in using Google Docs, Google Sheet, Zoom, Zopim, Slack, Skype, Zendesk, Basic use of Adobe Photoshop, Softphone/Avaya, Gmail, CRM, Facebook, Instagram Process improvement Specialist - 2014-2019- focuses on analyzing and enhancing business processes to make them more efficient, cost-effective, and productive. The goal is to identify areas where a company’s operations can be optimized -Analyzes current process -Develop improvement strategies -Implement changes -Monitor improvements Property & Casualty insurance Virtual Assistant (US) - 2020-2021- provides support to insurance agents, brokers, or companies by handling various administrative and customer service tasks remotely. Filling out forms, -Answering basic inquiries for the policy coverage -Processing payments for their monthly premium -Processing new insurance and renewals -Payment Healthcare Virtual assistant 2022-2025 - I worked for a surgical company based in New York. handling administrative tasks processing orders for urinary Incontinence supplies and Durable Medical Equipment for our Senior Citizen Patients. Monthly refills, authorization process for new and existing patients Familiar with Bonafide CRM -creating orders for Urinary Incontinence and Durable medical Equipment -Reading Prescriptions, Medical Records, Detailed Written Order, CMN, LMN -Familiarity with the Dx Codes -Requesting for authorizations in Portal and via email -Processing authorization for incontinence and DMEs -Familiarity with Epaces -(Medicaid & Medicare insurances)