Coleen N.

I have been working in the BPO industry for almost 4 years as a Customer Service Representative. Before I got to the BPO industry, I was working as an Inbound staff in a travel agency. As an Inbound staff, I process clients travel arrangements. From their local or international tickets, to their accommodations and day tours, as well as their visas. I've also worked as Sales Representative and Stocks In-Charge in a company that sells herbal products. Now that I'm in the BPO industry, I was able to apply my experiences from the previous companies that I've worked from. As a customer service representative, I have learned to be more patient. I learned to listen and understand what the clients needs so that I can provide them the best resolution to their issues. I am efficient with working in a team. I can also work with less supervision. I am always willing to learn and willing to be train as per job requirements.