Shagay G.

I’m a dedicated Customer Support Specialist and Administrative Assistant with over 6 years of experience delivering exceptional service and operational support to businesses and their customers. I specialize in providing seamless customer experiences while ensuring backend administrative tasks are handled efficiently. My approach combines strong communication skills, attention to detail, and the ability to stay calm under pressure, allowing me to resolve issues quickly and maintain customer satisfaction. I have a proven track record of improving response times, maintaining accurate records, and supporting teams with day-to-day operations. Whether it's handling high volumes of customer inquiries or organizing workflows behind the scenes, I bring structure, reliability, and professionalism to every task. What I Bring to Your Business: ✔ 95%+ Customer Satisfaction Rate through timely and empathetic support ✔ Fast response times and efficient ticket resolution ✔ Strong multitasking and organizational skills ✔ Clear, professional, and brand-aligned communication ✔ Proactive problem-solving and attention to detail Core Skills & Expertise: Customer Support (Email & Live Chat) Order Processing & Tracking CRM Management (Salesforce, Freshdesk, D365) Data Entry & Database Management Calendar & Email Management Administrative Support Documentation & SOP Testing Conflict Resolution & De-escalation Tools & Platforms: Google Workspace | Slack | Zoom | ClickUp | Canva | RingCentral | Acuity | CRM Systems I pride myself on being dependable, detail-oriented, and easy to work with. I also have a reliable internet connection, backup power, and a quiet workspace, ensuring consistent productivity and availability. If you’re looking for someone who can support your customers while keeping your operations organized and running smoothly, I’m ready to help. Let’s work together to elevate your customer experience and business efficiency.