Mafe M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Working in the customer service industry for over 10 years using different platforms, such as phone, email, and chat, makes me a competitive candidate for any role. Customer service and satisfaction have always been important to me. It's always a thrill to transform an unhappy customer into a happy camper at the end of every interaction. Put yourself in your customer's shoes, treat them with respect and professionalism, empathize with them, develop rapport, and respond to their questions. Skilled in Data Entry, Cascading Style Sheets (CSS), Online Form Building and Designing, SaaS Platforms. A Provisioning/Billing/Support Specialist for Formstack. I am an experienced user of Zendesk, Zoura, Salesforce Sales Intake, Salesforce Service Cloud, Salesforce Lightning, LinkedIn, Slack, Google Application, Microsoft Office Applications, API, Webhook, Integrations from general integrations to payment integrations, and many more. I can easily learn any new tools that get the job well done. I am also an expert in assisting customers with their concerns about their cable, internet, and phone services). Strong accounting professional. I have experience in managing a team in a customer-focused setting. Experienced Technical Support and Subject Matter Expert turned into Team Manager Apprentice for AT&T. I stick to the deadlines given to me. I am a team player but also can work on my own if the need arises. I look forward to working with you and assisting you with everything you need. My work experience is as follows: Technical Support Representative at Comcast Payroll Specialist at Intuit Technical Support at Centurylink Integrated Support Specialist at AT&T U-Verse and AT&T Entertainment Subject Matter Expert at AT&T Entertainment Assistance Desk/ Escalations Specialist at AT&T Entertainment Formstack Provisioning, Billing, Support Specialist Formstack Tier 2 Support Jotform Customer Support and AI Reviewer RealPage Product Support Specialist specifically Affordable Housing Studied Bachelor of Science in Computer Science from Cebu Institute of Technology University. Also been planning and organizing Youth Activities for the church and the community.