Chyra Mae O.

✨ Elevate your brand with someone who handles everything. I take care of your Shopify store as if it were mine — organized listings, timely replies, and satisfied customers, every single day. 🧠 SKILLS • Shopify Store & Admin Management • Product Listing, Tagging & Catalog Updates • Product Descriptions & On-Page SEO Optimization • Order Processing, Fulfillment & Returns Handling • Inventory Tracking & Product Feed Management • Shopify Dropshipping Support • Google Merchant Center Setup & Error Fixes • Klaviyo Flows, Campaigns & Segment • Customer Support via Live Chat, Email & Social Media • Complaint Resolution & Customer Retention • Social Media Inbox & Review Management • Purchase Order Creation (ShipHero / ShipLab) • Payment & Billing Coordination • Documentation (Scribe) & Workflow Maintenance • Collaboration Tools: Asana, Slack, Zoom, Discord. 🛠 TOOLS Shopify · Shopify Metafields · Redo · Google Workspace · Private Email · Roundcube · Zoho Mail · Google Merchant Center · Freshdesk · HelpScout · Klaviyo · ShipHero · Meta Business Suite · Canva · GS1 US Portal · Asana · Scribe · ChatGPT · DeepL · Jasper · Slack · Zoom · Discord · Dropbox · Logiwa WMS 💬 WHAT I BRING TO YOUR TEAM: ✅ Live Chat Support • Fast, friendly, and personalized replies that make customers feel heard • Expert at managing multiple inboxes while keeping response times under 24 hours • Skilled in tone-matching to maintain brand voice consistency • Know when to automate, when to personalize, and when to escalate • Use Helpdesk tools (Freshdesk, HelpScout, Zoho) for efficient ticket resolution • Track recurring issues to improve FAQ and reduce support load ✅ Shopify & Order Management • End-to-end order handling — from checkout to delivery updates • Skilled at processing returns, exchanges, and refunds through Redo or manual setup • Experienced in editing product listings, GTIN/SKU updates, and SEO optimization • Maintain accuracy in tags, collections, and product feeds (Google Merchant) • Create purchase orders through ShipHero / ShipLab • Monitor store performance and recommend improvements for smoother operations • Coordinate with suppliers, couriers, and customers to resolve order issues quickly ✅ Social Media Support • Respond to comments, messages, and mentions with care and professionalism • Use smart automation for FAQs, but always follow up personally • Build customer loyalty by acknowledging publicly and resolving privately • Help improve brand reputation through clear, calm, and empathetic communication 📩 I’ll handle the details, from customer care to orders — so you can focus on what you love most: GROWING YOUR BRAND.