Juraj K.

I build AI that answers your support tickets, in your customers' language, from your own help center. I spent 25+ years in customer and technical support: service desk, service engineer, SaaS, energy and e-mobility. I know which questions repeat, where AI helps, and where it embarrasses a brand. That is what I build into every system. WHAT I BUILD - AI reply assistant for your helpdesk (Zendesk, Freshdesk, others): drafts sourced answers from your help center, docs and past tickets (RAG + Claude). Your agent checks and sends, or simple questions are answered automatically. - Multilingual by design: replies in German, Dutch, Czech, Slovak, Romanian or English. I speak them all, so I test the AI's answers myself, not with a translator. - Support automation in n8n/Python: ticket routing, tagging, escalations, reports, Slack/Telegram alerts. - Support audit: send a ticket export and I will show which questions repeat, the hours they cost, and what to automate first. PROOF, NOT A DEMO - Built a production AI support assistant for a fleet management company: search over 20,000+ documents, smart-reply drafts inside Freshdesk/Freshchat via a custom Chrome extension, used daily by the support team. - Top Rated on Upwork: 56 jobs, 41 reviews, $70K+ earned. HOW I WORK Short call or written brief, a fixed scope, an early working demo on your real tickets, then a documented handover. Optional monthly hosting and maintenance. Send me a few sample tickets (anonymised is fine) and I will tell you what can be automated and what it would cost.