Elijah N.

- Effectively guide work ensuring optimal performance of collaboration tools and prevent issues from arising, which could later degrade the end-user experience - Lead work aimed at increasing the end-user adoption of the service provided (e.g. ensure updated training and knowledge articles are available and that communication is continuously provided to end-users about new or changed features) - Guide or take part in effective execution of complex troubleshooting, resolution and operational tasks in collaboration with third party vendors and Microsoft support. Actively seek teamwork with other SME's and vendors to resolve issues - Covering as a main point of escalation for all Office365 related support and operational issues - Contribute as necessary to ensure complete deployment activities and taking new or changed Business Services into operation - Day to day operation of our Office365 tenant - Ensure and handle the full lifecycle of knowledge articles related to end-user computing such as identification of needed articles, updates to existing articles and assist improve the overall knowledge management area Day to day operation of • Exchange Online • Intune • Microsoft 365 Groups • Microsoft Teams • Collaboration • Communication • Microsoft SharePoint Online, including the following dependent services • OneDrive for Business • Microsoft Forms • Microsoft Planner • Microsoft Office for the Web • Microsoft OneNote, Visio • Microsoft Office for devices (Windows and iOS) • Word, Excel, PowerPoint, Outlook, Visio • Yammer