Roeza Joyce D.

I am a Virtual Assistant/Technical support with recent experiences in being Technical Support for MSPs and software companies, Business Development Manager, Project Manager, and Office and IT Administrator. My work experience is mainly as a Technical Support Representative with extensive virtual assistance skills and exceptional customer service skills for more than 10 years. I am a strongly motivated individual, upbeat, courteous, customer service oriented and highly persuasive with 5+ years of experience in the BPO industry and 6+ years of experience working from home. For the past couple of years, I have been doing technical support, customer service, virtual assistance, and freelance writing for various SEO, Blogs, Instagram and Pinterest pages. I was also a tier-3 Technical Support for more than three years and that is where I learned to troubleshoot most software issues. Adapting to job demands and workloads is something I do best because of my various experiences in a call center environment, which includes inbound and outbound calling, chat and email support. I am adept in using Zendesk, Freshdesk, LinkedIn, Google Suite, Microsoft Office 365, Microsoft CRM, JIRA, Pipedrive, Slack, LogMeIn Rescue, Wordpress, Team Viewer and much other software needed for customer support and doing admin tasks. I am keen on details and very serious with whatever work I do. If you give me an interview I will be more than willing to discuss further how I can be an asset to you.