Maricar V.

Operations Specialist | Disputes & Chargeback Specialist

Results-driven operations and chargeback specialist with extensive experience in refunds, disputes, billing support, and quality assurance. Proven track record in managing high-volume chargeback cases, preparing evidence-based rebuttals, improving win rates, and ensuring compliance through SOP development and audit processes. Strong background in financial reporting, automation (GHL & Zapier), data management, and cross-functional coordination across remote teams. Recognized for attention to detail, process optimization, and delivering accurate, timely resolutions that protect revenue and enhance client experience. Key Skills: ✅ Dispute, Refund & Chargeback Management (Stripe, Payva, Fanbasis, Whop, Copecart) ✅ Evidence-Based Rebuttal Preparation & Win Rate Tracking ✅ Billing Support, Invoicing & Collections Oversight ✅ Financial Monitoring & Dispute Reporting ✅ Contract Review & Agreement Revisions ✅ SOP Development & Process Optimization ✅ Automation & Workflow Systems (GoHighLevel, Zapier, Airtable, ClickUp) ✅ BRM Funding Application Submissions ✅ Data Management, Quality Control & Audit Support ✅ CRM, Client Lifecycle & Subscription Management ✅ Cross-Team Coordination & Remote Operations Support Accomplishments: ✅ Improved dispute win rates through structured evidence documentation and case tracking ✅ Streamlined billing and refund processes to reduce errors and processing delays ✅ Built reporting systems to monitor dispute volume, outcomes, and financial impact ✅ Enhanced operational workflows through automation and structured SOP implementation ✅ Supported multi-team collaboration to ensure compliance, documentation accuracy, and client satisfaction If you need to streamline your operations, I’m here to help.