Ruth G.

With over 8 years of experience as a Personal Assistant to a UK property investor, I have gained extensive expertise in a wide range of roles, particularly in pre-tenancy, mid-tenancy, and post-tenancy procedures for long term rents and HMO. This includes tasks such as onboarding tenants, rent collection, arrears management, and various administrative duties. Alongside this, I have honed my skills as an experienced Virtual Hotel Reservationist / Reservations Manager for an Australian hotel group for 7 years. In this role, I was responsible for a variety of tasks, including but not limited to: Managing the Property Management System (PMS), including payments and daily operations. Booking Channel setup and management across major platforms like Expedia, Bookingcom, Airbnb, Ctrip, Qantas, Agoda, etc. Taking full responsibility for accounts receivable and ensuring financial accuracy. Overseeing CRM and remote self check-in processes, especially during after-hours. Coordinating with property managers and hotel staff to ensure efficient operations and excellent guest experiences. Additionally, my experience in both the property and hospitality industries has equipped me with communication skills and the ability to handle a high volume of responsibilities with diligence and attention to detail. I hold a solid educational background in Engineering and Teaching, which has further enhanced my problem-solving abilities and adaptability in fast-paced environments. Strengths: Excellent communication skills (phone, email, and in person) High level of diligence and attention to detail Strong organizational skills, especially in managing multiple tasks simultaneously Skilled at working autonomously and as part of a team to achieve business goals Feel free to contact me for any project-related inquiries or assistance. I’m ready to bring my years of experience and dedication to your team!