Iren G.

Are customer enquiries piling up, follow-ups being missed, or admin tasks taking time away from growing your business? I help service based businesses manage their CRM, customer communication, lead follow-ups, and day-to-day operations so clients receive timely support and important tasks stay on track. With 12 years of Executive Assistant experience and over 7 years of remote VA experience, I support business owners with: - CRM management and lead tracking - Customer enquiries and follow-ups - Client onboarding and appointment coordination - Email marketing and newsletters - Membership and enrolment administration - Social media and Canva support - Administrative tasks, records, and reporting - Workflow organisation and operational support I work with platforms including GoHighLevel, Enrollio, Momence, My Studio Manager, Studio Pro, Jackrabbit, Class Manager, PipelinePRO, Mailchimp, EmailOctopus, Google Workspace, Canva, Trello, and Notion. My approach is simple. I keep information organised, follow up on outstanding tasks, communicate proactively, and take ownership of my responsibilities without waiting for constant reminders. Whether you run a dance studio, gym, wellness business, coaching practice, or another service based business, I can help keep your customer experience and daily operations running smoothly. If you need reliable support to take administrative work off your plate, I'd be happy to discuss your needs.