Felipe M.

Need someone to catch issues in production before your users do? I’m a Production QA and Manual QA tester with a background in customer success and aeronautical engineering. I focus on testing real user flows in live environments, finding the bugs and UX problems that slip past pre‑release testing, and reporting them clearly so your developers can fix them fast. I can help you with: – Manual testing of web apps and SaaS products (functional, regression, exploratory) – Production QA: validating new releases, features, and content on live environments – Writing clear, reproducible bug reports in Jira (expected vs actual, priority, screenshots/video) – Usability checks and UX feedback using session‑replay tools (e.g., Hotjar) – Connecting customer feedback and support tickets with QA priorities so we fix what truly matters Tools & areas: Manual testing, Jira, Hotjar/session replay, Intercom/email/chat support, SaaS platforms, English/Spanish communication. I’m a good fit if you need a detail‑oriented tester who is comfortable working async, writing in English, and owning the quality of user‑facing flows in production.