Francis G.

Hi! I'm Francis, a Top Rated Plus freelancer with 100% Job Success, $100K+ earned, and 17,000+ hours worked on Upwork. I help e-commerce businesses provide a smooth and professional customer experience while taking care of their daily customer service and support operations. With several years of experience in customer service, e-commerce support, and online reputation management, I can become a reliable extension of your team and help you manage your customers with professionalism, empathy, and attention to detail. Here are some of the areas I can help you with: 🛒 E-commerce Support - Shopify store support - Order processing and fulfillment - Order tracking and shipment updates - Returns, refunds, and exchanges - Product and order inquiries - General administrative support 💬 Customer Service - Email and chat support - Pre-sale and after-sales support - Customer complaints and issue resolution - Refund and return requests - Customer follow-ups - Chargebacks and disputes - Social media customer support 🇫🇷 French Customer Support I can professionally handle your French-speaking customers, whether you need assistance with emails, live chat, orders, complaints, after-sales requests, or customer follow-ups. ⭐ Online Review Management I also help businesses manage their online reputation by monitoring and responding to customer reviews, following up with customers, handling negative feedback, and maintaining professional communication across platforms such as: Google Business Profile, Trustpilot, Yelp, Sitejabber, Facebook Reviews, Tripadvisor, Reviews, and more. I have experience working with Shopify, Zendesk, Amazon, Google Workspace, Gmail, Zoho, Meta Business, Instagram, live chat systems, CRM platforms, and other e-commerce/customer support tools. What matters most to me is providing reliable, professional, and consistent support. I take the time to understand your business, your processes, and the way you want your customers to be treated. If you're looking for someone who can help you take care of your customers, manage your e-commerce support, and protect your online reputation, I'd be happy to discuss your project. Feel free to send me a message! Francis