Indija V.

🚀 9+ years improving customer experience, preventing financial losses and streamlining operations 🚀 What I Do I help businesses solve real problems in customer support, operations, and project coordination. My approach is simple: understand your needs, apply proven methods and deliver reliable results. How I Can Help: 🔐 Fraud Prevention & Risk Management – spotting patterns, analyzing data, safeguarding accounts 💙 Customer Success & Support – building support processes, improving CSAT, handling escalations ⚙️ Operations Management – streamlining workflows, managing training programs, coordinating teams 📊 Data Analysis – monitoring payment flows, detecting suspicious behavior, verifying accounts 🎯 Project Management – running AI/tech projects, website redevelopments, cross-team collaboration 📚 Training Programs – designing content, running webinars, managing partner programs Recent Results: 🔹 Koji (2022–2024): Prevented $50K+ in fraud, exposed bot networks, maintained 98% CSAT, and converted 70% of refunds into loyal customers. 🔹 EU Training (2022–2023, 2025): Managed $50K–$200K contracts, coordinated expert-led training for EU institutions (EESC, Court of Justice, foreign affairs), handled complex scheduling and logistics. 🔹 Other Projects (2019–2024): Managed $1M+ in custom jewelry projects with 250+ 5⭐ reviews, led AI tool development, and coordinated a full website redevelopment. How I Work: 📞 Open communication – clear updates, no surprises 🧠 Problem-solving – focus on root causes, not patch fixes 🔄 Adaptable – quick to learn tools, workflows and industries ⭐ Quality-first – detail-oriented, reliable and accountable No empty promises, just proven, reliable work. If you need someone to take ownership, improve your customer experience or streamline operations, let’s chat. 💌