Jesus Z.

Customer Service Expert & Team Leader

Hello! I'm an experienced English-Spanish Translator and Customer Service Expert, I am proficient in both languages and have a deep understanding of cultural nuances that are essential for effective communication. I can be a great asset to any team looking for a Service Manager or a reliable translator as I'm able to adapt and integrate any skills required to perfection. Skills: CRM Expert: CRM Tools/Ticketing systems such as Zendesk, Zoho Social, Agorapulse, Salesforce Languages: English, Spanish Translation: Medical Translation, Technical Translation, Editorial Translation, Website Translation Proofreading: Well-versed in Castilian Spanish, Latin American Spanish, US Spanish Customer Service Specialist: Phone, Chat, and Social Media Support. Team Success Manager and Team Leader: Always striving for quality, meeting all KPIs requirements, managing a team to more than 90% satisfaction Technical Troubleshooting, Data Analyst, Data Entry, Data Reporting Cold Calling: Sales and Marketing Tech-savvy: 2 monitors, High-end PC, and proficient in several apps In my previous roles, I have consistently demonstrated excellent communication skills, both verbally and in writing, which have enabled me to build strong relationships with customers and colleagues alike. I am also highly organized, and detail-oriented, and possess a strong work ethic, which has allowed me to successfully manage multiple tasks simultaneously while maintaining a high level of accuracy and efficiency.