Jesus Z.

Hello! I'm Jesus, a Customer Support Specialist with experience helping customers solve problems, understand products, and get the answers they need. I specialize in customer support, technical support, ticket management, and SaaS products, with experience handling customer requests through email, phone, chat, and support ticket systems. I focus on more than simply answering tickets. I investigate issues, communicate clearly with customers, coordinate with technical and development teams when needed, and take ownership of cases until there is a clear next step or resolution. What I can help with: Customer support via email, phone, chat, and ticketing systems Technical support and troubleshooting SaaS and software support Help desk and ticket management Customer issue investigation and escalation CRM and support platforms Knowledge base and technical documentation Customer follow-ups and case management Team support and coordination English and Spanish customer communication I have experience working with platforms such as Zendesk, Salesforce, Zoho, and other CRM and ticketing systems, as well as supporting software products and technical integrations. If you need someone who can communicate well with customers, investigate problems, work with internal teams, and take ownership of support cases, I'd be happy to help.