Ahmed K.

Working as L3 & L4 on Microsoft products, specially unified communication part in a multi national company. o Design & develop new Messaging and Collaboration solutions based on Microsoft technologies & cloud computing technologies. o Provide 3-level support to operations, acting as the highest technical escalation level for Messaging solutions. o Design and develop new collaboration and workflow solutions based on products such as Sharepoint. o In-lab design and test of overall architecture and components. o Perform operational like tasks during pilot phases to assist operations. o Develop and execute test plans. o Perform operational like tasks during pilot phases to assist operations. o Provide operations teams with the appropriate documentation and training and lead them during the rollout and deployment. o Test and validate new features for customized and generic solutions in the lab on from specifications. o Perform validations of new releases/patches/packages in lab and provide technical documentation. o Work closely with Customer Solutions, Professional Services, Service Delivery, Operations to design, develop and support Messaging solutions.