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Graciela R.

Graciela R.

Customer Support Specialist (English-Spanish) | B2B SaaS

Customer Support Manager with a strong focus on customer satisfaction through empathetic problem solving and efficient service delivery. Currently working in a fast paced environment where I manage complex service processes, coordinate with cross functional teams, and ensure timely and accurate resolution of customer needs. I bring a detail oriented and organized approach to every task, with experience handling high volume workflows while maintaining quality and consistency. My current role has strengthened my ability to communicate clearly, adapt quickly, and support both customers and internal teams effectively. Strengths include dedication to continuous learning, strong teamwork and communication skills, a proven record of delivering positive customer experiences, and patience supported by solid interpersonal abilities.

🇪🇸Valencia, Spain$35/hr100% JSS4.82 (7)Since Nov 2018

Earnings and projects

MRR
$0

Last 6 months ÷ 6

World#183,266 / 412k
🇪🇸Country#1,782 / 4,023
Revenue, last 30 days
$0
Total earnings
$12k

Billed in all: $12k

World#183,266 / 412k
🇪🇸Country#1,782 / 4,023
Per project
$1.5k

$0 in the last 6 months

Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇪🇸Country#1,171 / 4,023
Projects in all
8

Across 9 contracts

11% fixed89% hourly
World#223,563 / 412k
🇪🇸Country#2,082 / 4,023

Earnings, last 30 days

$12.3kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$12.0k$12.2k$12.4k$12.6kOct 9Oct 24Nov 8

Skills