Krisly Jean T.

E-Commerce CSR I Inside Account Executive(Freight) I Dispute Analyst

Customer Support Specialist with 12+ years of experience supporting US-based companies across Freight & Logistics, E-commerce, Payment Technology, Telecommunications, and Real Estate. I am passionate about delivering exceptional customer experiences, resolving complex issues, and building strong customer relationships that contribute to long-term business success. I bring extensive experience in B2B and B2C support, appointment setting, lead generation, and cold calling, along with providing professional assistance through phone, email, and live chat channels. Additionally, I have an extensive experience in B2B technology industry, specializing in legal tech, risk, compliance, and human resources (HR) automation. My background also includes order fulfillment, refunds, cancellations, replacements, chargebacks, and dispute resolution, including cases related to Amazon A-Z, Safe-T, Walmart, and eBay. I have a strong track record with Shopify, skillfully handling order processing, returns and refunds, and proactive shipping updates, ensuring a seamless and positive customer journey. With strong proficiency in CRM and support platforms such as Salesforce, Salesloft, ZoomInfo, LinkedIn Sales Navigator, Zendesk, Edesk, Shopify, HubSpot, Zoho, Odoo, Help Scout, SellerCloud, Aircall, Podio, Kustomer, and Microsoft Dynamics, I am able to efficiently manage customer interactions while maintaining accuracy and productivity. Known for my reliability, strong work ethic, and ability to work independently with minimal supervision, I consistently meet and exceed KPIs while maintaining the highest standards of professionalism and compliance. I am a fast learner, adaptable to new systems, and committed to adding measurable value to every team and organization I support.