Margarette D.

I am an expert on the phone and email handling and have been providing quality customer service for the past 10 years. My tasks also entail reputation management and have been part of Customer Support Management and E-commerce. As a customer service, I maintain a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries via inbound/outbound call, chat and email. Communicating with customers through various channels. I Acknowledged and resolved customer complaints. These experiences are complemented with unique mix of these skills below: * Interpersonal * Root Cause Analysis * Problem-Solving * Decision-making skills * Strong English Skills (Oral and Written) * Technical Support * Phone etiquette * Billing, payments and disputes * Order taking and processing * Customer satisfaction * Inbound/Outbound Sales/ Upselling *Shopify