Joan Erick S.
Senior IT Help Desk / Remote Desktop Manager
I have over 10 years of extensive experience in IT Profession such as *IT Helpdesk Support *Technical Support *Remote desktop Managing *System administration, network maintenance & hardware maintenance *Network and system security *Tier 2 Escalation evaluator Companies I have worked with are: Carati (IT Helpdesk overall tech) currently employed as on call tech Capitaltek (Level 1 tech support for MSP 1 Year) ATOS (Level 2 for 7 years) Sutherland (Level 2 Tech for 2 years) Toshiba (L2 for 3 years) I am passionate and diligent with my tasks and I always guarantee to provide quality services that would contribute to the company' growth. My goal is to provide an excellent IT related support for my clients. Feel free to message me anytime so we can start the project.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $67,551$68k
$4k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 3% in English
Ranked by MRR among everyone on Upwork with the skill.
- #14Computer Maintenance270 freelancers · 🇵🇭 #10Top 5%🇵🇭#10 of 155
- #22System Configuration258 freelancers · 🇵🇭 #5Top 9%🇵🇭#5 of 64
- #55Microsoft Windows784 freelancers · 🇵🇭 #6Top 7%🇵🇭#6 of 129
- #57Microsoft Exchange Server572 freelancers · 🇵🇭 #12Top 10%🇵🇭#12 of 63
- #66Windows Administration668 freelancers · 🇵🇭 #16Top 10%🇵🇭#16 of 94
- #67Computer Network930 freelancers · 🇵🇭 #14Top 7%🇵🇭#14 of 210
- #111Freshdesk1,321 freelancers · 🇵🇭 #55Top 8%🇵🇭#55 of 621
- #111Helpdesk1,033 freelancers · 🇵🇭 #58Top 11%🇵🇭#58 of 391