Jean Sony C.

Reliable. Security-minded. Solution-driven. I’m an IT Support and Cloud Security professional with a solid foundation in troubleshooting, system administration, and cybersecurity best practices. I help individuals and businesses keep their systems running smoothly securely and efficiently. Whether it’s resolving a network issue, hardening cloud environments, or optimizing endpoint performance, I bring a structured and proactive approach to every task. Here’s what I bring to your team: Technical Support & Helpdesk: Software/hardware troubleshooting, remote desktop support, Active Directory, user onboarding/offboarding, printer/network setup, and ticket management (Jira, Zendesk, Freshdesk, etc.). Cloud & Security Knowledge: AWS IAM, S3, VPC, and GuardDuty configuration; M365 security policies; data backup and recovery; vulnerability awareness and patch management. Cybersecurity Mindset: Trained in NIST Cybersecurity Framework, CIS Controls, and best practices for endpoint protection and access management. Process-Oriented Approach: Clear documentation, incident response readiness, and a focus on preventing future issues not just fixing the immediate one. Certifications & Tools: ISC2 Certified in Cybersecurity (CC) Cisco Networking & Python Fundamentals AWS & GCP Cloud Projects (IAM, VPC, KMS, GuardDuty) COBIT 2019 and NIST CSF certified I enjoy bridging the gap between tech and people solving problems, explaining clearly, and ensuring clients feel confident their systems are in good hands. Let’s keep your IT running safely, efficiently, and a little smarter every day.