Shanel R.

I’m Shanel Roa, a results-driven customer support professional with over 8 years of experience, including extensive work in ecommerce environments using Gorgias and Zendesk. I hold a Bachelor’s degree and bring a strong mix of technical, communication, and leadership skills. My expertise includes: Ecommerce customer support using Gorgias and Zendesk for ticket management, order issues, refunds, and customer retention Social media management and strategy, including customer engagement and support Virtual project management and time-tracking tools Strong English communication skills, with hands-on experience supporting US and UK clients Advanced MS Office proficiency, including Excel functions for reporting and data analysis Efficient handling of business correspondence with a focus on accuracy and timeliness As a former team leader, I excel at multitasking, streamlining workflows, and improving team productivity. I’m also skilled in data entry, data extraction, and telecommunication, ensuring smooth daily operations. I’m excited about the opportunity to contribute to your team and am flexible with terms. I look forward to discussing how my skills can support your business goals.