Steven A.

I design and build production AI automation systems — from chatbots and voice agents to document workflows, CRM pipelines, and GPT-powered reporting — helping businesses reduce manual work, cut costs through automation, and drive measurable growth. With 10+ years in automation and 8+ years building AI systems, I deliver end-to-end solutions that streamline operations, enhance customer engagement, and scale real business outcomes. Whether you’re optimizing customer support, improving lead generation, or automating internal workflows, I create systems that go far beyond basic chatbots. About Me: 🔹 10+ years experience in digital automation. 🔹 8+ years of AI and chatbot experience. 🔹 Microsoft Certified Azure AI Engineer. 🔹 Delivered 50+ AI-powered automation systems with measurable results. 🔹 Experience building AI-assisted trading and analytics systems. 🔹 Recognized as Top 1% of Talent on Upwork, ensuring high-quality and reliable delivery. ➡️ Let’s discuss your project and build a tailored AI automation system for your business. 🌟 🌟 🌟 🌟 🌟 "Best Chatbot Engineer! Unbelievable working with Steven. He literally transformed our project. So excited for what he created!” 🌟 🌟 🌟 🌟 🌟 “Steven is amazing to work with. Incredibly helpful, sharing insights, ideas, and possibilities. Very cooperative, responsive, and creative in his problem-solving approach to work. He explains his processes in detail and is very patient along the way with all the questions you may have.” 🌟 🌟 🌟 🌟 🌟 "Steven was amazing to work with! He's so knowledgable and excellent at what he does. Will definitely hire him again for future projects. Thanks, Steven!” Industries I’ve Helped My AI automation systems have delivered measurable success in these industries: 🔹 Healthcare: Therapy Simulator Automation System. 🔹 Education: GPT lesson plan generator. 🔹 E-commerce: Sales and support chatbots. Certifications: 🔹 Microsoft Certified Azure AI Engineer Associate - Microsoft - 2022 🔹 Mobile App Design Certification - Coastline College, Fountain Valley, CA - 2018 Skills: 🔹 Automation: Workflow automation, API integrations, CRM pipelines, document AI, vector search (Azure Cognitive Search / embeddings) 🔹 Programming: JavaScript, Node.js, Kotlin, React 🔹 Chatbots: GPT, Dialogflow, Azure, Lex, Watson, Messenger, Twilio/SMS, Instabot, Tidio, ManyChat 🔹 Frontend: React, HTML, CSS, JavaScript 🔹 Databases: Google Cloud, Firebase, Azure, AWS 🔹 Backend: Node.js, Firebase Functions, Azure Cognitive Services, GPT 🔹 Cloud: GCloud, AWS, Azure Notable Projects: 🔹 AI Trading Automation System: Built GPT-assisted market analysis + pattern recognition pipelines using multi-year candle data, generating predictive signals with ~60% directional accuracy in live tests. 🔹 Voice Automation System for Surveys:
Conducted interviews and surveys over the phone (built with GCP and Azure) — Reduced survey time by 50%. 🔹 Therapy Simulator: Chatbot
GPT-powered voice chatbot allows students to train in psychology with mock patients. 🔹 K-12 Lesson Plan Generator: Generated 12–15 pages of lesson material for teachers — Saved 20+ hours per week of manual work. 🔹 University Content Automation System:
GPT API chatbot generated lectures and content for an online university — Streamlined operations, saving 20+ hours per week. 🔹 Customer Support and Lead Generation Chatbot:
Built using GPT, Dialogflow, and Twilio to handle customer support and lead generation via SMS — Saved $40,000 annually through automation. 🔹 Orchestration Chatbot
Combined Dialogflow, Lex, and Watson NLU recognition for seamless, multi-platform orchestration. 🔹 Persuasive Sales Agent Chatbot
Utilized reinforcement learning to tailor messages based on user likelihood to respond, boosting engagement. Tags: Marketing Automation, Emerging Tech, Full Stack Development, Back-End Development, AI Automation, GPT, AI-Powered automation, Dialogflow, Dialogflow CX, Azure, GCP, Google Cloud, Voice Chatbot, SMS, Twilio, Messenger, Automation, React, UX, LLM Chatbot