Patreena H.

My name is Patreena Hutchinson. I am 31 years of age. I am a self-motivated, hardworking and reliable individual. I am a good listener, I offer clear communication skills, attentiveness, and excellent time management. In all my previous employments, I have gained experience in the field of Customer Service. Within my job tenure, being employed by Symplr for 6 years, I excelled in my job duties. I provided excellent customer service to new and existing vendors who are trying to gain access to healthcare facilities. I multitask very well. I was responsible for taking Inbound and made Outbound Calls. I processed medical credentials, answer LiveChats, assigned and completed emails. Additionally, I was a part of their Concierge Team and process specialty Insurance requirements. I possess excellent persuasive skills to encourage customers to Upgrade to a higher subscription bringing more income to myself and the company. My educational background includes General Accounting-level 1 & 2, and BPO/ Customer Service training in the Heart NTVET development programs. I have been in the field of Customer Service for over 10 years. Over the years, I have gain familiarization in using the following CRM tools and communication channel in the workplace. These include: Zoho, Zoom, Outlook, Google Workspace, Jitbit (support & Concierge), Wellsky, Launch 27, ReadySales Pro, VMware Environments, Livechat, Gmail, Microsoft Teams, RingCentral, Microsoft Excel, CRM, and Slack. I look forward to the opportunity to speak with you further about how I can contribute to your team