Sagar T.

I fix the identity, endpoint, and cloud problems that other IT teams can't close — and I've also built entire environments from zero when there was no team at all. Over 7+ years, I've worked as the Tier 2/3 escalation point and infrastructure lead for organizations in the US, Southeast Asia, and remote-first teams worldwide — including a support engineering contract with Microsoft and ongoing work with a New York-based company. Clients bring me in when they need someone who can own a problem end-to-end without hand-holding: audit a messy Microsoft 365 tenant and fix it, stand up Okta SSO and MFA across an org, migrate identity into Azure AD/Entra ID, or build IT infrastructure from scratch for a company that doesn't have an IT team yet. Where I add the most value: - Microsoft 365 & Google Workspace — tenant setup, security hardening, mail flow/firewall policies, migrations - Identity & Access — Azure AD/Entra ID, Okta, JumpCloud: SSO, SAML/SCIM, MFA, Conditional Access, user lifecycle automation - Endpoint & Device Management — Intune, Jamf Pro, MDM/UEM, zero-touch provisioning across Windows/macOS/Linux - Cloud Infrastructure — AWS (Elastic Beanstalk), Azure: provisioning, deployment, environment setup - Security Operations — SIEM (Microsoft Sentinel), SOC2-aligned controls, audit logging, DLP - Automation — PowerShell, Python, Microsoft Graph API, n8n workflow automation - Help Desk & ITSM — Zendesk, Jira/JSM, Freshdesk, ServiceNow: ticket ops, SLA design, knowledge base builds Recent results: - Took a company's endpoint compliance from 50% to 95% through Intune/MDM rollout - Cut recurring identity-ticket resolution time by 50% through PowerShell automation - Maintained 98% top-box CSAT resolving complex enterprise Microsoft 365 escalations - Architected a company's entire Microsoft 365, identity, and AWS infrastructure solo, from zero I work async and I'm comfortable overlapping with US and other client time zones. I respond fast, document everything I do, and I'd rather over-communicate progress than leave you guessing. If you need someone to own an IT problem — not just take instructions — let's talk about your project.