Geneva Loren C.

Hi there, help businesses manage HR, payroll, customer support, admin, and operations so you can spend more time growing your business. KEY PROFESSIONAL VALUES: 🔥Integrity 🔥Attention to Detail 🔥Reliability & Follow-Through INDUSTRIES/MARKETS I SERVE: 👉Ecommerce & Subscription/DTC Brands 👉Financial Services, Lending & Fintech (Collections/AR) 👉Staffing, Recruitment & HR Agencies 👉Small-to-Medium Businesses needing Admin/Ops Support 👉Manufacturing, Industrial & B2B Companies (Procurement/Accounting) PROFESSIONAL EXPERIENCE: 👉8+ Years HR Management, Payroll & Administrative Operations 👉6.5+ Years Accounts Receivable, Procurement & Reconciliations 👉4.5+ Years Debt Collections (HSBC) 👉2+ Years Ecommerce Customer Support (Chat & Email-Based) EXPERTISE — Tasks I Handle: 👉Collections & Debt Recovery (Regulatory-Compliant Negotiation) 👉Accounts Receivable & Reconciliations 👉Billing/Invoicing 👉Ecommerce Order & Subscription Support 👉Customer Service (Email/Chat) 👉HR Management & Payroll 👉Recruitment & Candidate Screening 👉Procurement & Vendor Coordination 👉CRM & Ticket Management 👉Data Entry & Account Management 👉SOP Documentation & Process Improvement 👉Inbox/Email Management 👉Administrative & Executive Support (scheduling, reporting, documentation) 👉Ad hoc admin tasks and more TOOLS I USE: ✔️Shopify ✔️Amazon Seller Center ✔️Gorgias ✔️Stay.ai ✔️Extensiv ✔️GoHighLevel (GHL) ✔️Google Workspace ✔️Microsoft Office / Outlook ✔️QuickBooks ✔️Canva ✔️Slack ✔️Notion COMMUNICATION: 👉Google Chat 👉Google Meet 👉Outlook 👉Ms Teams 👉Zoom 👉Discord 💻HOME OFFICE EQUIPMENT: Laptop — AMD Ryzen 5 PRO 3500U w/ Radeon Vega Mobile Graphics (2.10 GHz), 8GB RAM, Windows 11 Monitor — Xiaomi 24-inch external monitor Whether you need someone to chase overdue invoices, keep your ecommerce support inbox running smoothly, or handle HR and admin behind the scenes — I bring real, hands-on experience across all of it, not just theory. Let's hop on a call and discover how can I give value to your organization. Thank you for reading my profile. Geneva C.