Agustin Jr B.

Are you looking for a reliable, experienced, and detail-oriented Customer Service Representative who can deliver exceptional support across email, chat, and phone? Look no further! I’m Justin B., and I bring over 15 years of experience in the customer support and call center industry. I've worked with global brands like Microsoft Xbox and PayPal, where I consistently delivered world-class service and resolved complex issues with empathy and efficiency. ✅ What I Offer: Multichannel support: Email, Live Chat, Phone Deep experience with Zendesk, Freshdesk, and similar CRMs Skilled at de-escalating upset customers and providing fast, helpful resolutions Strong written English and excellent communication skills Fast learner and tech-savvy — easily adapt to new tools or processes Available for full-time, part-time, or project-based work I’ve also worked in remote environments for years, which means I’m self-motivated, organized, and proactive. I’m often tapped to help with urgent projects, and I thrive under pressure. Let’s work together to support your customers and elevate your brand’s service experience.