Kier D.

CSR | eCommerce & Retail Fulfillment | E-Commerce Email Copywriter

Reliable, detail-oriented Customer Support Specialist & E-Commerce Email Copywriter with hands-on BPO experience handling high-volume inquiries across email, live chat, and phone channels. I help eCommerce and retail businesses deliver smooth, professional customer experiences from order management and fulfillment support to conflict resolution and escalation handling. Beyond day-to-day support, I specialize in turning rough notes, voicemail transcripts, or policy bullet points into warm, on-brand customer emails that get results: fewer follow-up complaints, clearer next steps, and a tone customers actually trust. What I bring to your team: ✔ Clear, empathetic communication across all channels ✔ Fast, accurate responses with a policy-first mindset ✔ Experience with retail workflows and fulfillment coordination ✔ Email copywriting, turning internal notes into polished, ready-to-send customer messages ✔ VA tasks: inbox management, data entry, product listing I'm responsive, easy to work with, and committed to making your customers feel heard and valued, and your brand voice sound consistent everywhere it shows up. Let's connect!