Oscar H.

Hi, I’m Oscar — a bilingual (English/Spanish) Virtual Assistant with over 8 years of experience supporting clients through phone, email, chat, SMS, and administrative workflows. I specialize in helping busy teams stay organized, respond faster, and provide a smooth, professional experience for every client or patient interaction. Here’s how I can support your business: ✔ Handle inbound and outbound calls professionally ✔ Manage appointment scheduling and follow-ups ✔ Perform client/patient intake and data entry ✔ Respond to emails, chat, SMS, and customer inquiries ✔ Maintain CRM records and organize client information ✔ Support sensitive conversations with empathy and professionalism ✔ Assist with administrative and customer support tasks remotely I bring a strong background in customer communication, lead qualification, sales support, and relationship management. In one of my recent roles, I maintained approximately a 60% conversion rate on calls by building trust, understanding client needs, and guiding them through the next steps clearly and professionally. I’m comfortable working in fast-paced remote environments and using tools such as Zendesk, Zoho, Freshdesk, RingCentral, Google Sheets, Excel, QuickBooks, QuickBase, HelloSign, and more. If you’re looking for someone reliable, organized, bilingual, and genuinely committed to providing excellent support — I’d be happy to help. Let’s work together. Oscar